コール転送の設定

はじめに

概要

転送機能は、着信電話を事前に設定した番号へリダイレクトする機能です。本機能には、無条件転送、通話中転送、無応答転送の3種類の転送モードが搭載されています。

対応機種

弊社の卓上電話機全機種に対応(本資料ではX5Uを例として説明しています)。

必要機器

1. スイッチに接続し、IPアドレスを取得可能な卓上電話機を2台。
2. 設定用PCを1台用意し、同一スイッチに接続した上で、電話機とネットワーク疎通を確保してください。

電話機・PC接続図

電話機とPCの接続図

操作手順

3つの転送モード説明

1. 無条件転送 – すべての着信を設定先の番号へ直接転送します。
2. 通話中転送 – 着信先の内線が通話中の場合、電話を転送します。
3. 無応答転送 – 設定した待ち時間内に応答がない場合、着信を転送します。

本体設定

電話機キーパッドから設定を行います:[メニュー] --- [機能設定] --- [電話転送] --- 対象アカウントと必要な転送モードを選択
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Web設定

電話機のWeb管理画面にログインし、“Line” - “SIP” - “Basic Settings”へアクセスし、該当アカウントを選択して転送モードを設定してください。
電話転送種別設定画面

カタログ
顧客サービス 電話
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